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Posted on 21 Apr 2021
The telephone lines are extremely busy, if you are on hold for more than 10 minutes please hang up and phone again. We ae part of the wider South Eastern Trust phone system, calls can get "lost" in queues and loops and this is out of our control. The South Eastern Trust are aware of the ongoing issues with the phones but please be assured it is NOT our staff hanging up the phones or cutting the calls off.
When you phone the Surgery to request a telephone call with any of the Medical Professionals, the Receptionists will ask you to give a brief description of what the call is in relation to, this is not for the Receptionists own information, this is for the relevant professional to have an insight into the problem before they phone you back.